Returns and Exchanges

You have the right to cancel and return your order within our 14-day return period. During this period, you can evaluate and try on your purchase.

All items you wish to return must be declared as "Returns and Repairs of Dutch Merchandise" to customs. If this is not indicated on the package you are returning, your return may not reach us and you may be charged additional customs fees.

Unfortunately, mistakes do occasionally happen. We do our utmost to prevent this, and if it does happen, we'll provide a suitable solution. If you're not satisfied with your item, you can always return it within 14 days. Would you prefer to talk to us first before returning it? Just send an email to webshop@pinnedbyk.com and we'll be happy to help.

Always mention your order number when you email customer service.

The items you wish to return must be unworn and include all tags still attached. The item must not show any signs of wear or other stains.

For hygiene reasons, jewelry and face masks can only be returned if the packaging has not been opened.

Bikinis may only be returned if the hygiene strip has not been removed.

Please note! If an item does not meet our return policy, you unfortunately cannot return it. Our returns process uses various checks to determine whether a returned item meets the requirements. If your return does not meet the requirements, we cannot process it and cannot issue a refund.

Once our distribution center has received your return, the amount will be refunded to your account within 10 working days.

If you haven't heard from us after 10 business days, please contact our Customer Care team.